Dear Mark, Last month, you serviced my 1997 Audi and an honest error occurred. You performed a minor tune-up on the car, when all that it required was an oil change. When I offered to pay a portion of the charges, as you had certainly improved the condition of the car with new spark plugs, filters and adjustments, you refused. Instead, you took full responsibility for the error, and eliminated those charges from my invoice. Not surprisingly, the car runs beautifully since the tune-up. And, not surprisingly, you gained another long-term customer. All the best.
— Customer Review